PaymentsInsights, Canada: Data Summary Report; ATM Usage and Preferences documents consumers’
BOSTON, May 25, 2021 Mercator Advisory Group’s most recent report, 2021 North American PaymentsInsights, Canada: Data Summary Report; ATM Usage and Preferences documents consumers’ current usage metrics of ATMs in the Canadian national market. The survey of 1,000 Canadian adults (December 2020) represents a continuation of a series of consumer and business surveys conducted annually by Mercator Advisory Group since 2009.
This Data Summary Report presents the survey results for Canadian consumers’ use of ATMs, through commonly-used graphs with core demographic breakdowns, for easy incorporation in planning/analysis documents. This is just one of multiple Data Summary and Analysis Reports on Canada which will be made available to program subscribers from this survey, on topics including “Buy Now, Pay Later” lending, bill payment, subscription buying, fraud experiences, and effects of the COVID-19 pandemic.
“These survey results provide up-to-date baseline data for financial institutions and other stakeholders serving the Canadian market,” stated Amy Dunckelmann, Vice President, Research Operations at Mercator Advisory Group. “Documenting Canada’s unique consumer profile is key for providers serving or entering this diverse market.”
Highlights of this report include:
- ATM Usage: transaction types, transaction frequency, and locations used
- ATM Surcharges: willingness to pay surcharges, and use of surcharge-free networks
- ATM Deposits: frequency of deposits, willingness to use ATMs for deposits
- New Servicing Options: willingness to use new means of authentication at ATMs (e.g. biometrics), interest in new ATM transaction types
This report is 37 pages long and contains 26 exhibits.
Subscribers to Mercator Advisory Group North American PaymentsInsights Survey Series have access to this report as well as the upcoming research for the year ahead, presentations, analyst access and other membership benefits.
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About Mercator Advisory Group
Mercator Advisory Group is the leading independent research and advisory services firm exclusively focused on the payments and banking industries. We deliver pragmatic and timely research and advice designed to help our clients uncover the most lucrative opportunities to maximize revenue growth and contain costs. Our clients range from the world’s largest payment issuers, acquirers, processors, merchants and associations to leading technology providers and investors. Mercator Advisory Group is also the publisher of the online payments and banking news and information portal PaymentsJournal.com.